Shipping Policy

Welcome to Orchard & Root. Thank you for shopping with us. This page explains how we process, ship, and support your order.

Shipping times

Please allow 1–3 business days for us to process and ship your order. Processing time can vary based on packaging, carrier pickup schedules, and order volume. We work to get every order on its way as quickly as we can.

During peak seasons or high-volume periods, there may be slight delays. If that happens, we’ll email you with an updated estimated delivery time. We appreciate your patience during busy times.

Once shipped, orders typically arrive within 7–15 business days. Delivery times can vary by location and by circumstances outside our control.

Customs, duties, and taxes

For international shipments, any customs duties, taxes, or extra fees charged during or after shipping are the customer’s responsibility. Orchard & Root is not liable for charges applied on arrival in the destination country.

Order tracking

When your order ships, you’ll receive a confirmation email with tracking details. Use that number to follow the status of your shipment and the estimated delivery date.

Address accuracy and changes

Please double-check your shipping address before you place the order. We ship quickly, so there is only a short window — typically about 12 hours — to make a change. If you notice an error, contact us right away at info@orchardandroot.com so we can try to correct it.

Damaged, lost, or missing orders

Orchard & Root is not responsible for lost or stolen packages. If tracking shows “delivered” but you have not received your package:

• Check around your property (front porch, garage, bushes, back door).
• Ask neighbors, family, or anyone else who may have accepted it.
• Contact your local carrier or post office with your tracking number.

If the package is still missing after those steps, email us within 15 days of the marked delivery date so we can help further.

Important: Keep all packaging and any damaged items. We may need them to file a claim.

If your order is marked delivered but not received, contact us within 15 days so we can arrange a replacement. Requests after that window cannot be accommodated.

Received an incomplete order

If items are missing, email info@orchardandroot.com with:

• Your name
• Order number
• Email address
• A description of what’s missing
• A photo of the item(s) you received

We’ll ship the missing items at no cost. Refunds are not issued in this case. Claims must be submitted within 15 days of the delivery date.

Received the wrong product

If you received the wrong item, email info@orchardandroot.com with:

• Your name
• Order number
• Email address
• A description of the issue
• A photo of the item received

We’ll ship the correct item at no cost. Refunds are not issued. Claims must be submitted within 15 days of the delivery date.

Questions

If you have questions about this policy or need help with an order, reach out to us at info@orchardandroot.com. We’re here to help.